Wireless scanner troubleshooting method
Problem 1: The reader does not emit laser light, or automatically shuts down immediately after power on, or the blue indicator light flashes.
The battery is exhausted, please charge.
Question 2: The scanner can scan the barcode, but the computer does not display the data.
In this case, please find the solution according to the phenomenon described in the following table:
If the scanner light is red, the data is not being uploaded to the receiver.
The receiver data line is not connected, or
When using serial port, the serial port is not connected to the power supply.
Connect the receiver's data cable to the computer;
Or plug in the power to the serial cable.
The receiver and scanner do not match, or the communication parameters are changed after matching.
Re-match the scanner and receiver.
If the scanner light is blue, the data has been uploaded to the receiver.
The receiver interface is not connected,
Or the settings are incorrect
Reconnect the data cable and scan "Restore Defaults".
If the data still cannot be uploaded normally, manually set the interface type through the User Manual.
Or the interface is not compatible
Test it for another computer.
Question 3: After scanning the barcode, the scanner emits a "beep" alarm.
The scanner's memory is full and you cannot continue to store barcode data. The reasons for this may be:
a. The scanner is out of range of the receiver, so the data cannot be uploaded. In this case, as soon as the receiver is approached, the scanner data can be automatically uploaded.
b. The scanner and receiver do not match, or the communication parameters are changed after matching. Please re-match to automatically upload data.
c. The receiver is not connected to the computer or is not connected. If you are using a serial port interface, it is possible that the voltage on the serial line is not connected.
Problem 4: The scanner scans normally, but the bar code data shows a significant delay.
a. The radio waves in the same channel are busy. Please change the wireless transmission communication channel and then re-match.
b. The time interval for uploading data can be set shorter through the User Manual. The default interval is 0.5 seconds.
Question 5: The reader scans normally, but the data output is incorrect.
a. The cable cable interface is loose and reconnected.
b. If the PS2 cable is used and the data output is garbled, it may be that the data reception speed of the device does not match the reader.
c. Whether the Chinese input method is turned on, if not, please turn off the Chinese input method.
Question 6: The reader cannot decode some barcodes.
a. The barcode is defective. Try to scan the same type of test barcode to see if it can be interpreted.
b. The distance between the reader and the barcode is not suitable. Please move the barcode closer or farther away.
c. For bar codes with poor print quality, the preferred reading distance is 5-15 cm.
Question 7: Other situations cannot be decoded.
a. Turn off the power of the device; properly connect the device to the reader; turn on the device, re-match the receiver and scanner, and scan to restore the default settings, and then test.
b. If the problem still cannot be solved, please contact the dealer or manufacturer.
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